Welcome to Flow into Life.

At Flow into Life your privacy is very important to us. This Privacy Policy outlines how we collect, use, store and protect your personal information when you use our website, online booking system, and online/telehealth services.

1. What Information We Collect

We may collect the following types of personal information:

• Contact and personal details (name, email address, phone number, location, date of birth) - allowing us to identify and contact the individual

• Appointment information (dates, times, session notes)

• Health-related information (disclosed by you during sessions or intake forms)

• Payment information (via secure third-party providers) - allowing us to transact with the individual

• Technical data (IP address, browser type, operating system, time zone) for website analytics

We collect this information directly from you, either through our website and booking system, forms, email or social media communication or during sessions.

2. How We Use Your Information

We use personal information to:

• Provide, manage, and deliver our services to you

• To communicate with you about our services and offerings that may benefit you

• Schedule and confirm appointments

• Personalise your care and track your progress

• Respond to your enquiries, complaints, feedback and to provide client support

• Provide you with educational resources

• To create accounts, tax invoices and receipts

• Comply with professional, legal and regulatory obligations

• Process payments through secure, third party processors

We do NOT sell, rent, or share your personal information with third parties for marketing purposes.

3. Confidentiality and Session Notes

All client sessions are confidential. Notes taken during sessions are securely stored within our patient management software (Cliniko) and accessible only by your practitioner.

Information shared may be disclosed only:

• With your written consent

• If legally required (eg. Court order or subpoena)

• If there is any illegal, unethical or criminal activities

• If there is an immediate risk of serious harm to yourself or others

4. Cookies and Analytics

• Our website may use cookies or similar technologies to improve your user experience and analyse website performance. You may disable cookies in your browser settings, but this could affect website functionality.

• We may also use tools such as Google Analytics to collect anonymised usage data for website optimisation.

5. Storage and Security

Your data is stored securely on encrypted platforms (via Cliniko) that comply with data protection standards. We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss or misuse.

Session records and personal data are retained only for as long as necessary to provide our services and meet legal or professional obligations.

6. Links and Third Part Services

We may provide links and use third-party service providers to facilitate:

• Online bookings

• Payment processing

• Video conferencing

• Social media

• Educational resources

These website links and providers have their own privacy policies, and we are not responsible for their privacy or security practices. We suggest you review the privacy policies of these providers and websites before using them or providing them with personal information.

7. Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data (subject to legal or clinical requirements)

• Withdraw consent to data processing at any time

8. Minors

Our services are intended for adults over 18 years of age. We do not knowingly collect data from individuals under 18 without parental or guardian consent.

9. Complaints and Disputes

If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services indicates your agreement with the revised policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Flow into Life
Email: candy@flowintolife.com.au

Version date: May 2025